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Still waiting for that call

Tracie Mansell
Facebook

We called into Ecowagon almost 3 months ago… the guy we saw assured us Kenny would call us to discuss a quote for some units we wanted to have made and fitted… still waiting for that call…

Hi Tracy I’m sorry we didn’t get back to you. The lads in the workshop have a habit of writing numbers down wrong. Its better to contact me direct by email. kenny@ecowagon.co.uk

Chris Smith review

Chris Smith
Google

I contacted this ‘specialist’ company about taking my van in to them to carry out some work converting my van. They took all my details and no one has had taken the time or courtesy to contact me – how can people turn away thousands of pounds!! Complete lack of customer care.

We issued an apology to this gentleman and then discovered that he has been leaving bad reviews for many conversion companies. His “review” behaviour is highly suspicious and questionable.

Interestingly, Chris Smith changed his name to Jayne Pearce recently. Google are investigating.

This was our response:

“Hi Chris. Sorry we didn’t get back to you we have been really busy recently. We don’t seem to have any record of you contacting us? We were away displaying at the NEC motorhome show a few weeks back possibly it was then you phoned? We pride ourself on good customer service as you can see by reading our other reviews.”

Chris Gordon review

Chris Gordon
Google

Another strange review with no comment.

This was our response:

“Hi Chis, I can’t recall ever doing any work for you. If we did and you have an issue please don’t hesitate to contact me. We always stand by our no quibble 3 year warranty on all our work.
Regards
Kenny”